Terms of service.

1. Scope of services

The services to be provided will be described in the relevant quote, proposal, invoice or written agreement. Any work outside that agreed scope may be quoted or charged separately. Laikve Digital may use third-party platforms, hosting providers, domain registrars, form services, analytics tools or other suppliers where reasonably required to deliver the work.

2. Quotes, pricing and payment

Unless stated otherwise, pricing is based on the scope described in the quote or proposal. Website package prices and inclusions advertised on the Laikve Digital website are subject to the stated scope and inclusions. Additional requirements outside a package's included scope may be quoted separately. A deposit or progress payment may be required before work begins or continues. Invoices are payable by the due date shown on the invoice. Work may be paused where an amount is overdue.

3. Client responsibilities

The client is responsible for supplying accurate information, approvals, branding, images, text, access credentials and other material reasonably needed to complete the work. Delays in providing required material or feedback may extend delivery timeframes.

4. Content and approvals

The client is responsible for ensuring that material they provide may lawfully be used and does not infringe another person's copyright, trade mark, privacy or other rights. The client should review and approve website content, business details, contact details and other information before publication.

5. Revisions and changes

Reasonable revisions that fall within the agreed scope will be handled as described in the quote or proposal. Significant changes, new features, additional pages, new content or changes requested after approval may be treated as additional work and priced separately.

6. Domains, hosting and third-party services

Domain names, hosting, email, plugins, software subscriptions and other third-party services may be subject to separate provider terms, fees and renewal dates. Unless expressly included in writing, ongoing third-party fees are the client's responsibility. Laikve Digital is not responsible for outages, policy changes, suspension, data loss or other failures caused by third-party providers outside Laikve Digital's reasonable control.

7. Search engines and online platforms

SEO, Google Business Profile and similar services are provided to improve a business's online presence, but no specific ranking, traffic level, enquiry volume, approval or indexing outcome is guaranteed. Search engines and online platforms control their own algorithms, policies and review processes and may change them at any time.

8. Intellectual property

The client retains ownership of material they supply. Unless otherwise agreed in writing, once all amounts due for a completed project have been paid, the client may use the final website and project deliverables created specifically for them. Third-party software, fonts, stock assets, plugins, themes, code libraries and services remain subject to their own licences and terms. Laikve Digital retains ownership of its pre-existing tools, methods, templates, know-how and reusable components.

9. Portfolio use

Unless the client asks otherwise in writing, Laikve Digital may identify completed work in its portfolio, website or social media for the purpose of demonstrating services previously provided.

10. Project delays, suspension and cancellation

Either party may ask to pause or cancel a project. The client remains responsible for work completed, approved third-party costs and other amounts already incurred up to the date of suspension or cancellation. Laikve Digital may suspend work where information, approvals or payment required to continue have not been provided.

11. Backups, maintenance and security

Unless ongoing maintenance, backups, monitoring or security services are specifically included, responsibility for the website after handover remains with the client. No website or online service can be guaranteed to be continuously available or completely free from security risks.

12. Liability and Australian Consumer Law

Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law or other applicable law. To the extent permitted by law, Laikve Digital is not liable for indirect or consequential loss arising from third-party services, search ranking changes, platform decisions, client-supplied material or events outside its reasonable control.

13. Privacy

Personal information submitted through this website is handled in accordance with the Privacy Policy.

14. Changes to these terms

These website terms may be updated from time to time. The terms applying to a particular project may also be supplemented or varied by the relevant quote, proposal or written agreement.

15. Contact

Questions about these terms can be sent to contact@laikvedigital.com.au.