Terms of service.

1. Scope of services

The services to be provided will be described in the relevant quote, proposal, invoice or written agreement. Any work outside that agreed scope may be quoted or charged separately. Laikve Digital may use third-party platforms, hosting providers, domain registrars, form services, analytics tools or other suppliers where reasonably required to deliver the work.

2. Quotes, pricing and payment

Unless stated otherwise, pricing is based on the scope described in the quote or proposal. Website package prices and inclusions advertised on the Laikve Digital website are subject to the stated scope and inclusions. Additional requirements outside a package's included scope may be quoted separately. A deposit or progress payment may be required before work begins or continues. Invoices are payable by the due date shown on the invoice. Work may be paused where an amount is overdue.

3. Client responsibilities

The client is responsible for supplying accurate information, approvals, branding, images, text, access credentials and other material reasonably needed to complete the work. Delays in providing required material or feedback may extend delivery timeframes.

4. Content and approvals

The client is responsible for ensuring that material they provide may lawfully be used and does not infringe another person's copyright, trade mark, privacy or other rights. The client should review and approve website content, business details, contact details and other information before publication.

5. Revisions and changes

Reasonable revisions that fall within the agreed scope will be handled as described in the quote or proposal. Significant changes, new features, additional pages, new content or changes requested after approval may be treated as additional work and priced separately.

6. Domains, hosting and third-party costs

Standard website hosting is included where the website is built using Laikve Digital's standard website setup. The client's domain name remains the client's asset and should remain registered in the client's name or under an account they control. Domain registration and renewal fees remain the client's responsibility. Laikve Digital may be given appropriate access to the domain, DNS or other services where required to build, connect, launch or manage the website. Any third-party service or cost required outside the agreed website package will be discussed with the client before purchase and, unless expressly included in writing, remains the client's responsibility. Third-party services remain subject to their own provider terms and availability. Laikve Digital is not responsible for outages, policy changes, suspension, data loss or other failures caused by third-party providers outside Laikve Digital's reasonable control.

7. Search engines and online platforms

SEO, Google Business Profile and similar services are provided to improve a business's online presence, but no specific ranking, traffic level, enquiry volume, approval or indexing outcome is guaranteed. Search engines and online platforms control their own algorithms, policies and review processes and may change them at any time.

8. Website ownership and intellectual property

The client retains ownership of their domain, branding and material they supply. Unless otherwise agreed in writing, once all amounts due for the completed project have been paid, the client is entitled to use the final website and project deliverables created specifically for their business and may request a copy of the website files reasonably required to move the completed website to another provider. Third-party software, fonts, stock assets, plugins, themes, code libraries and services remain subject to their own licences and terms. Laikve Digital retains ownership of its pre-existing tools, methods, templates, know-how and reusable components and may continue to use those elements in other work.

9. Portfolio use

Unless the client asks otherwise in writing, Laikve Digital may identify completed work in its portfolio, website or social media for the purpose of demonstrating services previously provided.

10. Project delays, suspension and cancellation

Either party may ask to pause or cancel a project. The client remains responsible for work completed, approved third-party costs and other amounts already incurred up to the date of suspension or cancellation. Laikve Digital may suspend work where information, approvals or payment required to continue have not been provided. Where a project ends before completion, any handover will reflect the work completed and paid for at that point.

11. Website Care and maintenance

Website Care is an optional ongoing support and maintenance service and is separate from the standard website hosting included with applicable website packages. Where the client subscribes to Website Care, Laikve Digital will provide the ongoing services described in that plan, which may include routine website checks, general support and small content updates within the agreed scope. Website Care does not include major redesigns, new functionality, substantial new content or additional pages unless agreed separately. Work outside the plan scope may be quoted separately or charged at the advertised additional-work rate. No website or online service can be guaranteed to be continuously available or completely free from security risks.

12. Ending Website Care and website handover

Website Care is an ongoing service and does not transfer ownership of the client's domain to Laikve Digital. Either party may end the service in accordance with any notice or billing arrangements stated in the applicable quote or agreement. Once outstanding amounts for the website project and services already supplied have been paid, Laikve Digital will reasonably cooperate with a handover or migration and, on request, provide the client with a copy of the website files reasonably required to move the completed website to another provider. Third-party accounts, subscriptions and licensed assets remain subject to their own provider terms.

13. Backups and data

Laikve Digital may maintain reasonable backups of website files while providing hosting or Website Care services. However, no backup or data storage system can be guaranteed to be error-free or continuously available, and Laikve Digital does not guarantee that every version of a website or all data can be recovered following deletion, corruption, security incidents or third-party service failure. Clients should retain copies of important content, images, documents and other material supplied to Laikve Digital. Where a website relies on third-party hosting, platforms, databases or services, backup and restoration capabilities may also be subject to the relevant provider's systems, availability and terms. Where reasonably practicable, Laikve Digital will assist with restoration following a website failure or data-loss event within the scope of any applicable Website Care or hosting service. Additional recovery, reconstruction or restoration work outside the agreed service may be quoted separately.

14. Liability and Australian Consumer Law

Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law or other applicable law. To the extent permitted by law, Laikve Digital is not responsible for loss or damage caused by third-party hosting providers, domain registrars, software, plugins, platforms or other services outside Laikve Digital's reasonable control; search-engine or online-platform decisions or changes; inaccurate, unlawful or infringing material supplied or approved by the client; unauthorised changes made by the client or another third party; or events outside Laikve Digital's reasonable control. Where Laikve Digital is legally entitled to limit its liability for a failure to comply with a guarantee relating to services, liability may be limited, at Laikve Digital's option, to supplying the services again or paying the reasonable cost of having the services supplied again. Nothing in this section limits liability to the extent that such a limitation would be unlawful or unenforceable.

15. Privacy

Personal information submitted through this website is handled in accordance with the Privacy Policy.

16. Changes to these terms

These website terms may be updated from time to time. Unless otherwise agreed with the client or required by law, an update will not retrospectively change the terms applying to services already agreed or supplied. The terms applying to a particular project may be supplemented or varied by the relevant quote, proposal or written agreement. Where there is an inconsistency, the specifically agreed written terms for that project will apply to the extent of the inconsistency.

17. Contact

Questions about these terms can be sent to contact@laikvedigital.com.au.